A Guide to Getting Your Bespoke Upholstery Done Right
Whether you're having custom furniture made, or just getting a piece reupholstered, these pointers will help you get the best results
Jennifer Chong
9 June 2016
Interior designer, Houzz contributor and champion of local businesses in Cambridge.
I have a passion for all things beautiful combined with a meticulous eye for detail. Through my company, Feioi, I offer an affordable in-home consultancy design service. I believe everyone deserves to live in a beautiful, functional home and smart design concepts can be applied to any space, no matter the size or budget.
Interior designer, Houzz contributor and champion of local businesses in Cambridge.
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Commissioning a piece of bespoke upholstery sounds pretty fancy, but the truth is it doesn’t need to be as expensive or complicated as you might think. Of course, anything custom-made is likely to cost more than the average, off-the-shelf piece, but made-to-order furniture is becoming increasingly accessible and affordable.
Luxury and high street brands alike now offer a wide choice of fabrics, both in-house and from designer textile companies. You can even go all out and have a completely new design made for you by an independent upholsterer, or revamp an existing piece by having it re-covered.
However, like most custom orders, there’s often a strict no-return policy, so you need to make sure you get it right from the start. Read on to discover the pitfalls to avoid and points to consider before you start.
Luxury and high street brands alike now offer a wide choice of fabrics, both in-house and from designer textile companies. You can even go all out and have a completely new design made for you by an independent upholsterer, or revamp an existing piece by having it re-covered.
However, like most custom orders, there’s often a strict no-return policy, so you need to make sure you get it right from the start. Read on to discover the pitfalls to avoid and points to consider before you start.
Choose your style
There are literally hundreds of shapes, styles and sizes of furniture, and choosing which one is right for you can be mind-boggling. A bespoke piece shouldn’t be decided upon lightly, so take your time. Visit some showrooms and, particularly with sofas and chairs, make sure you test out as many different styles as you can.
If you’re choosing from an in-house range of products, keep your design style in mind to help you narrow down the search. If you can’t find anything perfect, then consider having a piece made for you. Note which features are important to you, such as seat depth, arm height and shape, then piece it all together to create your perfect design.
Read a buyer’s guide to finding ‘the sofa’
There are literally hundreds of shapes, styles and sizes of furniture, and choosing which one is right for you can be mind-boggling. A bespoke piece shouldn’t be decided upon lightly, so take your time. Visit some showrooms and, particularly with sofas and chairs, make sure you test out as many different styles as you can.
If you’re choosing from an in-house range of products, keep your design style in mind to help you narrow down the search. If you can’t find anything perfect, then consider having a piece made for you. Note which features are important to you, such as seat depth, arm height and shape, then piece it all together to create your perfect design.
Read a buyer’s guide to finding ‘the sofa’
Check the size
Upholstery tends to involve large pieces of furniture, and while I usually say ‘bigger is better’, there is such a thing as too big. Note the size of your chosen piece and make sure it looks appropriate in your room. Make a template of it out of newspaper and lay it on the floor to help you understand where it will go and how much room you’ll have around it.
Bear in mind that back cushions on sofas add to the overall depth and reduce the size of your seat. If you want a deep seat with big, squishy back cushions to curl up on, then the overall depth of your sofa or chair could be larger than expected. Similarly, a bedhead and footboard will increase the length of a bed, so when you measure it out, make sure you allow for them as well as the mattress.
Upholstery tends to involve large pieces of furniture, and while I usually say ‘bigger is better’, there is such a thing as too big. Note the size of your chosen piece and make sure it looks appropriate in your room. Make a template of it out of newspaper and lay it on the floor to help you understand where it will go and how much room you’ll have around it.
Bear in mind that back cushions on sofas add to the overall depth and reduce the size of your seat. If you want a deep seat with big, squishy back cushions to curl up on, then the overall depth of your sofa or chair could be larger than expected. Similarly, a bedhead and footboard will increase the length of a bed, so when you measure it out, make sure you allow for them as well as the mattress.
Measure carefully for fitted cushions
Measuring a freestanding piece of furniture is one thing, but if you’re having cushion pads made to fit into a space like this window seat, we’re talking a whole new level of precision. A local upholsterer should be able to pay you a visit to measure it themselves, or you could make a template for them to work from. The cushion pads will need to be slightly too large, so that once they’re in the covers, they are nice and plump with no saggy bits.
Too small, and you’ll get gaps between the cushions; too large, and they’ll overhang or possibly not even fit. At worst, the shape won’t be right and the result will be all kinds of wonky. Carefully measuring the area will ensure your upholsterer knows what he or she is dealing with, and if you have unusual shapes or angles, then I would say a template and diagram are essential.
Measuring a freestanding piece of furniture is one thing, but if you’re having cushion pads made to fit into a space like this window seat, we’re talking a whole new level of precision. A local upholsterer should be able to pay you a visit to measure it themselves, or you could make a template for them to work from. The cushion pads will need to be slightly too large, so that once they’re in the covers, they are nice and plump with no saggy bits.
Too small, and you’ll get gaps between the cushions; too large, and they’ll overhang or possibly not even fit. At worst, the shape won’t be right and the result will be all kinds of wonky. Carefully measuring the area will ensure your upholsterer knows what he or she is dealing with, and if you have unusual shapes or angles, then I would say a template and diagram are essential.
Decide on suitable fabric
Selecting fabric for your new upholstery is not as simple as finding something you like that complements your colour scheme.
If you’re choosing from a range of in-house fabrics supplied by the company making the piece, then you’re probably fine; the fabrics will all have been tested and treated, so you’ll know they’re suitable for upholstery. Depending on what the furniture is for, though, it may be worth asking about the durability of the fabric, as some will be more hard-wearing than others.
If, however, you are choosing your own fabric from another source, such as a designer fabric company, or have some beautiful material you came across at a market on your travels, you’ll need to check it’s fit for purpose.
Firstly, take note of the Martindale test rating, also known as the rub test. This rating gives you an indication of the durability of the fabric, as it tests the number of ‘rubs’ it takes to tear the yarn. (I’m sure it’s more complicated than that, but you get the idea.) The fabric company or supplier should be able to provide this information.
Don’t even think about using anything less than a grade of 10,000 rubs, and less than 15,000 should only be used on occasional furniture that’s more for looking at than actually using. For general domestic upholstery, you should be looking at around 20,000-25,0000 rubs, and if you need it to be really durable (such as for fixed sofa backs or seats for kids with wiggly bottoms) then go for a heavy domestic fabric of up to 30,000 rubs. More than 30,000 is classed as a contract fabric for commercial use, such as in hotels and restaurants.
As well as considering durability, check the fabric is fire retardant and treated with a stain repellent. Some fabrics will already be fire retardant, while others may require treating or the use of an interliner, which will need to be factored into the cost. Many companies offer a stain repellent treatment for their upholstery fabrics, so do ask about this when you’re ordering.
Selecting fabric for your new upholstery is not as simple as finding something you like that complements your colour scheme.
If you’re choosing from a range of in-house fabrics supplied by the company making the piece, then you’re probably fine; the fabrics will all have been tested and treated, so you’ll know they’re suitable for upholstery. Depending on what the furniture is for, though, it may be worth asking about the durability of the fabric, as some will be more hard-wearing than others.
If, however, you are choosing your own fabric from another source, such as a designer fabric company, or have some beautiful material you came across at a market on your travels, you’ll need to check it’s fit for purpose.
Firstly, take note of the Martindale test rating, also known as the rub test. This rating gives you an indication of the durability of the fabric, as it tests the number of ‘rubs’ it takes to tear the yarn. (I’m sure it’s more complicated than that, but you get the idea.) The fabric company or supplier should be able to provide this information.
Don’t even think about using anything less than a grade of 10,000 rubs, and less than 15,000 should only be used on occasional furniture that’s more for looking at than actually using. For general domestic upholstery, you should be looking at around 20,000-25,0000 rubs, and if you need it to be really durable (such as for fixed sofa backs or seats for kids with wiggly bottoms) then go for a heavy domestic fabric of up to 30,000 rubs. More than 30,000 is classed as a contract fabric for commercial use, such as in hotels and restaurants.
As well as considering durability, check the fabric is fire retardant and treated with a stain repellent. Some fabrics will already be fire retardant, while others may require treating or the use of an interliner, which will need to be factored into the cost. Many companies offer a stain repellent treatment for their upholstery fabrics, so do ask about this when you’re ordering.
Order enough fabric
Again, this really only applies if you’re ordering fabric and furniture from separate sources. If it’s all supplied by the same company, then you can relax and ignore this section.
When planning your upholstery project, it’s likely you obtained a quote from the upholsterer before choosing your fabric. If a quantity of material was included in the quote, it’s probably a rough estimate based on a plain design.
Once you’ve selected a fabric, you should discuss the details with your upholsterer. Some plain fabrics, such as velvet, have a pile, and the appearance may be altered depending on which way up it’s placed. So if you require all sections to be following the same direction, this will have an effect on the amount you’ll need to order.
Again, this really only applies if you’re ordering fabric and furniture from separate sources. If it’s all supplied by the same company, then you can relax and ignore this section.
When planning your upholstery project, it’s likely you obtained a quote from the upholsterer before choosing your fabric. If a quantity of material was included in the quote, it’s probably a rough estimate based on a plain design.
Once you’ve selected a fabric, you should discuss the details with your upholsterer. Some plain fabrics, such as velvet, have a pile, and the appearance may be altered depending on which way up it’s placed. So if you require all sections to be following the same direction, this will have an effect on the amount you’ll need to order.
Get your pattern right
There’s a lot to think about when upholstering with patterned fabrics. Your upholsterer will need to know all the details, so talk it through with him or her. Provide a swatch of fabric, or a larger sample if the pattern is particularly big, and make sure you know the pattern repeat (horizontal and vertical if applicable) and width of the fabric.
When dealing with unusual shapes, you’ll need to decide in which direction you want the pattern to sit. Some seams, such as on a bedhead or back of a sofa, should certainly be matched up, but you won’t be able to match up every seam on a 3D piece. Draw some handy diagrams to help illustrate what you want to achieve.
See some fabric selections
There’s a lot to think about when upholstering with patterned fabrics. Your upholsterer will need to know all the details, so talk it through with him or her. Provide a swatch of fabric, or a larger sample if the pattern is particularly big, and make sure you know the pattern repeat (horizontal and vertical if applicable) and width of the fabric.
When dealing with unusual shapes, you’ll need to decide in which direction you want the pattern to sit. Some seams, such as on a bedhead or back of a sofa, should certainly be matched up, but you won’t be able to match up every seam on a 3D piece. Draw some handy diagrams to help illustrate what you want to achieve.
See some fabric selections
Be savvy about shape
Personal preference comes into play a great deal with sofas and armchairs, as everyone tends to have their own views on what feels and looks best.
A deep seat is great for curling your legs up on, but it can make normal, feet-on-the-floor sitting a bit uncomfortable. A low back is more aesthetically pleasing, particularly with contemporary designs, but high backs are arguably more comfortable. Arms are another point of debate – do you go for a chic armless look, an elbow-resting height or glamorous high arms? Fixed seats and sprung backs give a neat, smooth finish, but aren’t as comfortable as squishy loose cushions.
Consider these points while bearing in mind the sofa or chair’s primary purpose. Comfort is going to prevail over perfection with a modular sofa in a family living room, for instance, but you can opt for a neat, elegant design for an occasional chair in the guest bedroom.
Personal preference comes into play a great deal with sofas and armchairs, as everyone tends to have their own views on what feels and looks best.
A deep seat is great for curling your legs up on, but it can make normal, feet-on-the-floor sitting a bit uncomfortable. A low back is more aesthetically pleasing, particularly with contemporary designs, but high backs are arguably more comfortable. Arms are another point of debate – do you go for a chic armless look, an elbow-resting height or glamorous high arms? Fixed seats and sprung backs give a neat, smooth finish, but aren’t as comfortable as squishy loose cushions.
Consider these points while bearing in mind the sofa or chair’s primary purpose. Comfort is going to prevail over perfection with a modular sofa in a family living room, for instance, but you can opt for a neat, elegant design for an occasional chair in the guest bedroom.
Think about bedheads
An upholstered bedhead is a luxurious touch in a bedroom. If you’re concerned about dirty marks, opt for a textured fabric with a pattern or some colour variation. Natural fabrics, such as wool or cotton, can be spot-cleaned if necessary and a stain repellent treatment can help too.
Standalone bedheads can either be fixed to a bed base or wall-mounted. Personally, I think wall-mounted looks much better, but this gives you less flexibility with the furniture layout. If the bedhead can be viewed from the side, it can also look great if it extends down to the floor.
There’s a variety of shapes and styles to choose from and, again, a template will give you the best indication of how the finished result will look. Plain, buttoned, ruched, piped, straight, curved … the possibilities are almost endless. There’s no one right answer, but a good piece of advice is to go higher than you initially planned – a tall bedhead looks more expensive, and it would be a huge shame if you couldn’t even see it after you pile all your pillows and cushions on the bed.
Bedheads on a budget
An upholstered bedhead is a luxurious touch in a bedroom. If you’re concerned about dirty marks, opt for a textured fabric with a pattern or some colour variation. Natural fabrics, such as wool or cotton, can be spot-cleaned if necessary and a stain repellent treatment can help too.
Standalone bedheads can either be fixed to a bed base or wall-mounted. Personally, I think wall-mounted looks much better, but this gives you less flexibility with the furniture layout. If the bedhead can be viewed from the side, it can also look great if it extends down to the floor.
There’s a variety of shapes and styles to choose from and, again, a template will give you the best indication of how the finished result will look. Plain, buttoned, ruched, piped, straight, curved … the possibilities are almost endless. There’s no one right answer, but a good piece of advice is to go higher than you initially planned – a tall bedhead looks more expensive, and it would be a huge shame if you couldn’t even see it after you pile all your pillows and cushions on the bed.
Bedheads on a budget
Make the most of fitted seats
Fitted cushion pads are a great way to make banquettes a little more comfortable or create a cosy window seat. The fabric can be a method of introducing some colour as well as adding softness and a contrasting texture.
For a good, long-lasting base, use firm foam for the inner padding to give it a smart, neat look. They’ll look best if they’re plump but with sharp edges. If you’d like them to feel a bit softer, wrap in a softer foam.
Plain fabrics look lovely in minimal schemes, as seen here, but pattern can work well too. You can be quite bold, as it’s not usually a large area. If possible, it looks good if the pattern lines up on the front-facing edge or, alternatively, you can use a contrasting complementary fabric.
Fitted cushion pads are a great way to make banquettes a little more comfortable or create a cosy window seat. The fabric can be a method of introducing some colour as well as adding softness and a contrasting texture.
For a good, long-lasting base, use firm foam for the inner padding to give it a smart, neat look. They’ll look best if they’re plump but with sharp edges. If you’d like them to feel a bit softer, wrap in a softer foam.
Plain fabrics look lovely in minimal schemes, as seen here, but pattern can work well too. You can be quite bold, as it’s not usually a large area. If possible, it looks good if the pattern lines up on the front-facing edge or, alternatively, you can use a contrasting complementary fabric.
Consider the little details
So size, style and fabric have all been dealt with, but there are a number of smaller details that are also important.
Seams are pretty much unavoidable, so the question is, how to finish them? You can simply have plain seams for an unobtrusive look or go for piped seams. Piping can be self-piped (i.e. using the same fabric) or contrasting. These bright blue sofas feature yellow piping as a subtle yet effective nod to the rug.
Also notice the buttons, which look great on both traditional and contemporary pieces. The architecture of this room is traditional, but the decor is contemporary; little touches like the buttons help to bridge the gap between the two looks. Buttons can be covered in the same fabric as the sofa, as here, or in a contrasting colour.
When upholstering a piece of furniture with an exposed wooden frame, such as a dining chair, bedhead or even around the bottom of sofas like these, the edge between the fabric and frame needs to be finished with a trim. This could be a decorative braid, double-piped cord or upholstery nails or tacks, and can be as subtle or as distinctive as you like. You’ll also need to decide on a style and finish for the non-fabric areas, such as chair legs.
These are all minor details, but they need careful consideration as they play a significant part in the overall look. Without forethought, you may need to make these decisions under pressure and will possibly regret your choice afterwards, and extra materials, such as buttons and trims, all come with a cost you may not have allowed for in your initial pricing.
So size, style and fabric have all been dealt with, but there are a number of smaller details that are also important.
Seams are pretty much unavoidable, so the question is, how to finish them? You can simply have plain seams for an unobtrusive look or go for piped seams. Piping can be self-piped (i.e. using the same fabric) or contrasting. These bright blue sofas feature yellow piping as a subtle yet effective nod to the rug.
Also notice the buttons, which look great on both traditional and contemporary pieces. The architecture of this room is traditional, but the decor is contemporary; little touches like the buttons help to bridge the gap between the two looks. Buttons can be covered in the same fabric as the sofa, as here, or in a contrasting colour.
When upholstering a piece of furniture with an exposed wooden frame, such as a dining chair, bedhead or even around the bottom of sofas like these, the edge between the fabric and frame needs to be finished with a trim. This could be a decorative braid, double-piped cord or upholstery nails or tacks, and can be as subtle or as distinctive as you like. You’ll also need to decide on a style and finish for the non-fabric areas, such as chair legs.
These are all minor details, but they need careful consideration as they play a significant part in the overall look. Without forethought, you may need to make these decisions under pressure and will possibly regret your choice afterwards, and extra materials, such as buttons and trims, all come with a cost you may not have allowed for in your initial pricing.
Research your filling
So that’s the outside – what about the inside? I’ve already mentioned the foam pads for seat cushions, and dining chairs, ottomans, bedheads and benches are pretty standard, so let’s talk sofas and armchairs. Filling, stuffing, padding, whatever you want to call it, these inner materials are key to both the look and comfort of your furniture.
A good-quality, sprung-back seat can be perfectly comfortable, but will always have a slightly firmer feel, although you can add foam for some softness. This will work for you if you want a little more support. It also has a more formal look and is easier to keep neat, as there’s no need for fluffing and everything springs back to where it should be once you stand up.
Loose cushions are for those looking for a softer, more casual look. For the ultimate squashiness, opt for natural feather and down filling, but be warned that it will always look a little crumpled and ‘lived in’, and will need fluffing up.
Alternatively, a foam cushion is better at springing back and staying plump. While still feeling softer than a fixed back, it won’t be quite as comfy as natural fillings. Also bear in mind that foam is cheaper than feather and down, but natural fillings will probably last longer.
Can’t decide? A happy medium would be a foam cushion wrapped in feather and down for the best of both worlds. I often suggest this for seat cushions with feather-filled back cushions, but go with your preference. Try sitting on some in showrooms to give you a better idea of how each option looks and feels.
So that’s the outside – what about the inside? I’ve already mentioned the foam pads for seat cushions, and dining chairs, ottomans, bedheads and benches are pretty standard, so let’s talk sofas and armchairs. Filling, stuffing, padding, whatever you want to call it, these inner materials are key to both the look and comfort of your furniture.
A good-quality, sprung-back seat can be perfectly comfortable, but will always have a slightly firmer feel, although you can add foam for some softness. This will work for you if you want a little more support. It also has a more formal look and is easier to keep neat, as there’s no need for fluffing and everything springs back to where it should be once you stand up.
Loose cushions are for those looking for a softer, more casual look. For the ultimate squashiness, opt for natural feather and down filling, but be warned that it will always look a little crumpled and ‘lived in’, and will need fluffing up.
Alternatively, a foam cushion is better at springing back and staying plump. While still feeling softer than a fixed back, it won’t be quite as comfy as natural fillings. Also bear in mind that foam is cheaper than feather and down, but natural fillings will probably last longer.
Can’t decide? A happy medium would be a foam cushion wrapped in feather and down for the best of both worlds. I often suggest this for seat cushions with feather-filled back cushions, but go with your preference. Try sitting on some in showrooms to give you a better idea of how each option looks and feels.
Don’t forget about delivery and access
This is a really common mistake. Once your new piece has been made, you need to be able to get it into your home!
If you know your new furniture will need to go up or down stairs, through a narrow hallway or around tricky corners to get to its destination, make sure you take some measurements and discuss it with your upholsterer or supplier. Allowances may need to be made, such as delivering it in sections or leaving sofa arms or legs off and attaching them in situ.
Some companies offer a delivery assessment service, so if you have any doubts, take them up on the offer. Nothing could be worse than your beautiful new piece of furniture arriving and not fitting through the door.
This is a really common mistake. Once your new piece has been made, you need to be able to get it into your home!
If you know your new furniture will need to go up or down stairs, through a narrow hallway or around tricky corners to get to its destination, make sure you take some measurements and discuss it with your upholsterer or supplier. Allowances may need to be made, such as delivering it in sections or leaving sofa arms or legs off and attaching them in situ.
Some companies offer a delivery assessment service, so if you have any doubts, take them up on the offer. Nothing could be worse than your beautiful new piece of furniture arriving and not fitting through the door.
Write it all down
Once you’ve made all your decisions and you’re ready to place the order, write down every tiny detail on one document, including measurements, diagrams and samples. This is the only way to ensure you’re providing all the correct information so you get exactly what you want with no misunderstandings.
Don’t worry if you’re repeating information you’ve already provided. The idea is to have everything written down in one place in black and white. This makes it easier for the upholsterer or manufacturer and reduces the chance of mistakes. It also gives you something to fall back on if there’s an error, as no one could dispute that you were unclear or had failed to provide information.
Images and diagrams with dimensions will help to illustrate the shape and style of the piece, with labels showing details. For example, these dining chairs would require details provided for:
Once you’ve made all your decisions and you’re ready to place the order, write down every tiny detail on one document, including measurements, diagrams and samples. This is the only way to ensure you’re providing all the correct information so you get exactly what you want with no misunderstandings.
Don’t worry if you’re repeating information you’ve already provided. The idea is to have everything written down in one place in black and white. This makes it easier for the upholsterer or manufacturer and reduces the chance of mistakes. It also gives you something to fall back on if there’s an error, as no one could dispute that you were unclear or had failed to provide information.
Images and diagrams with dimensions will help to illustrate the shape and style of the piece, with labels showing details. For example, these dining chairs would require details provided for:
- the style of chair
- how many to order
- fabric for the front
- fabric for the back
- the buttons (if not standard)
- the piped edging, including which fabric to use
- style and finish of the legs
When providing fabric details, attach a sample of each to show which side is the front and which way up any patterns should go. It sometimes isn’t obvious which is the front and which is the reverse, so you could end up with an inside-out look. This will also allow the upholsterer to check the fabric being delivered is the one you ordered and that the correct quantity has been sent. If you don’t have enough, more fabric can be sent, but if it’s from a different batch, there could be variations in colour. Mix-ups do happen, but it’s all about avoiding them or fixing them before it’s too late.
Going bespoke is an investment, but an investment worth making. A well-made piece of furniture should last you a lifetime and, with careful planning and a methodical approach, you’ll be the proud owner of a unique design that fits perfectly with your lifestyle.
TELL US
What have been your experiences with the world of upholstery? Share your tips and photos in the Comments below.
MORE
Fabric Vs Leather: Which Sofa Best Suits You?
All You Need to Know About Natural-Fibre Textiles
All You Need to Know About Synthetic-Fibre Textiles
Going bespoke is an investment, but an investment worth making. A well-made piece of furniture should last you a lifetime and, with careful planning and a methodical approach, you’ll be the proud owner of a unique design that fits perfectly with your lifestyle.
TELL US
What have been your experiences with the world of upholstery? Share your tips and photos in the Comments below.
MORE
Fabric Vs Leather: Which Sofa Best Suits You?
All You Need to Know About Natural-Fibre Textiles
All You Need to Know About Synthetic-Fibre Textiles
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Yes, it will work well.
Thanks for featuring one of our sofas. Great in-depth article Jennifer, diversity is something we encourage and positively celebrate individualism. Our team love to advise on hundreds of possibilities of fabric choices for our brands. Most of the manufacturers themselves have ranges far deeper than we are showing online currently, and in addition in many cases we are not beholden to their materials alone - as long as the chosen fabric is appropriate for the task. We are more than happy to take a brief and create something truly bespoke from our wider material manufacturers - some well known, some more exclusive, but always the best quality.
Thanks UBER Interiors! Glad you liked the article and I really love that image. The orange sofa looks magnificent in that room!