Clera Windows and Doors

CHOOSE SOMEWHERE ELSE Once the job is complete, don’t expect to be able to reach Clera for anything; you will be frustrated by the unresponsiveness, the pushback, and the lack of accountability. GO TO A COMPANY WITH A REPUTATION FOR QUALITY INSTALLATION. Whether booking Clera Windows and Doors works out for you or not, will depend entirely on who they get to install the product for you. The product itself seems to be on-par (and not beyond) what you are expecting when you are looking to replace your windows. DO NOT BUY THEIR DOORS – they won’t stand behind them for any reason. They don’t manufacture them, and they won’t help you resolve any issue if they go wrong. What good is a ‘quality product with a long warranty’, if you will never be able to get your work warrantied, or claim heard? THE JOB I RECEIVED: •Most promises were also not kept. •Work was promised to begin in October 2022, and didn’t begin until March/April of 2023 •Work was promised to be done by a specific team of installers who were named and preferred, I instead received a pair of individuals who were abrasive, worked extremely dirty, didn’t measure almost anything, and didn’t always appear to be willing to do the job that they were there to do. Not everyone who does a job got an A while they were learning… these guys were D-class all the way. •A promise to facilitate participation in the government’s clean energy grant (which would have nearly cut the cost in half) was simply not done. By the time I realized it, and tried to get the associated audit done myself, it was too late. •All blinds and drapery were promised to fit at the end of the job, as they were mounted prior to the job. Instead, NO blinds or drapery fit at the end of the job. •Nearly all interior trim is made up of off-cuts and un-leveled sections, resulting in varying thicknesses and levels all around. •Screens appear to be very delicate, tearing at the whisper of weather. •Doors and latches didn’t line up at job completion. •The installer aggressively rushed the installation, destroyed walls in the process, and installed all windows from the inside only, and without measuring inside and out, as they stated they would. So centering, and proper fitment is a big question mark. •No exterior trim is included, it’s just caulking everywhere and some of it is already failing both inside and out, just 6 months later. •Promises to return to finish jobs, and make repairs were simply abandoned. I managed to get a slight reduction in the overall cost, but it was far from what they should have offered for the stress, months where I was unable to reinstall blinds, and resulting product. I’ve had to become a sliding door installer, a front door installer, and a window-trim expert just to finish the jobs and fix the issues that were left behind. I didn’t put 10s of thousands aside to spend on aggravation. Go anywhere else…. Your chances will be better if they pride themselves on installation.

When it comes to service calls they ignore their customers. They installed a bay window for me and it leaks on rainy days. While I wait for them to schedule a service call, I am left cleaning up a mess in my house every time it rains. Very disappointed!

Very pleased with my new windows and sliding door from Clera. Professionally installed and they look great! Small issue with sliding door screen not locking but Amandeep Singh came by adjusted a screw and fixed it in two minutes. Will use them again for any future window replacements. You won't find a better price for this quality. Rina

We had 2 projects done 13 Windows purchased and installed in September 2021 from Clera Windows and Doors and Patio Door and Front Door purchased and installed in April 2023. Very Happy with the products and most important the installation. Rita from Customer Service was excellent as far as sending my warranty information and taking care of us. Thank you Rita!!! John and Patricia Korkoian

Excellent service. Professional staff. Friendly in home service. Reliable and great workmanship. Great communication throughout process. Highly recommend the product.

Patio door instal was not done properly had to come back and fix it twice. After a while door will not work correctly and warranty is a third party. Nothing but issues.

This is our third purchase of Clera windows. This time we had Clera replace a large, original livingroom window and two smaller basement windows. The windows are well put together, durable, and operate easily without any fuss. Clera stands by their product and customers as demonstrated by post sale followup by Rita to ensure that we were satisfied.

From our first introduction to Clera through to the final product and installation, we found Clera to be honest, attentive and efficient. We are proud to be owners of a Canadian made front door. Thank you Clera Team.

I was delighted with the service provided: the free parts provided and the customer satisfaction discount and installer Amandeep’s skill, efficiency and friendliness. Administrative secretary Rita was a dream to work with…she facilitated the whole inspection and installation perfectly and got me a substantial discount for the work done. Totally reliable. Highly recommended!

Clera recently completed the installation of windows at my cottage n Parry Sound. The windows were ordered in July to replace windows that were failing and showing some rot in the frames. The windows were installed by Tomas as specified in our instructions to Ryan Mugford when we were not resident in the cottage. All went very well and the new windows are a great improvement and much more lasting in the challenge climate of Georgian Bay. The cottage has Hardie Board siding and the windows fit in perfectly. We had no communication problems with Clera as they always responded promptly to us and carried out our requests. It was a pleasure to place an order and have it completed on time as estimated. We would recommend Clera to all who seek replacement windows for there homes.

I recently purchased 2 new sliding doors for the cottage this fall from Clera Windows and Doors. I could not be happier with the finished product and the service I received. Kevin and Ryan were very communicative and painting a clear picture of the planning from the initial Sale to the install. The finished product is beyond what I expected and the quality is unbeatable for the price! Merab and Shane also did an excellent job on the installation. They made everything look like the original setup and matched and sealed the new doors to perfection. Overall I would rate my service and product from Clera Windows and doors a 10/10 and will definitely be using them soon for the windows at the cottage. Fantastic service and product and great overall experience. Very highly recommended. Frank L.

We had all of our windows and doors replaced by Clera Windows in 2013. This year, we required replacements for 3 window cranks that had cracked. We contacted Rita at Clera to help. It was an easy process with her to request for replacements. One crank that was mailed was the wrong one, but Rita helped to rectify the situation when we reached out to her again. It’s a comfort to know we can rely on Clera even after all these years.