Roeser Home Remodeling

Name: Roeser Home Remodeling
Address: 301 Sante Ave., St. Louis, MO, 63122, United States
Telephone: +1 314-822-0839
Rating: 4.3

6 Reviews

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About Us

*Authorized Wellborn Cabinetry Dealer* We are passionate about our St. Louis home remodeling company and our industry! We LOVE what we do and it shows in every project we help to create in the St. Louis area! Our craftsmen are craftsmen! They take pride in their home remodeling work, creating every aspect of our projects as a fine piece of furniture. We are not the home remodeling company for the buy it cheap – replace it later philosophy. Our St. Louis home remodeling company’s belief is to beat the test of time and create something of value. We specialize in kitchen remodeling and bathroom remodeling in St. Louis. Locally owned and operated, in the St. Louis area, home and family is everything to us, here at Roeser Home Remodeling. It is a reflection of who we are and what’s important in our lives, because of that, we are drawn to people in the St. Louis area, who value their homes, take care of them and want a home remodeling project that will not need to be replaced or redone again in a few years.

Services Provided

Basement Remodeling, Bathroom Remodeling, General Contracting, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling

Areas Served

Affton, Allenton, Ballwin, Bella Villa, Bellerive, Breckenridge Hills, Charlack, Chesterfield, Clayton, Concord, Country Life Acres, Crestwood, Creve Coeur, Crystal Lake Park, Des Peres, Ellisville, Florissant, Glendale, Huntleigh, Jennings, Kirkwood, Ladue, Lemay, Manchester, Maryland Heights, Mehlville, Murphy, Normandy, Oakville, Overland, Pasadena Hills, Pasadena Park, Pine Lawn, Richmond Heights, Rock Hill, Saint John, Saint Louis, Sappington, Shrewsbury, St Louis, Town and Country, Twin Oaks, University City, Warson Woods, Webster Groves, Wellston, Westwood, Wilbur Park, Wildwood, Winchester

Awards

Respected St Louis General Contractor & Remodeler Best of Houzz BBB Torch Award

35 Projects

Business Details

Business Name

Roeser Home Remodeling

Phone Number

+1 314-822-0839

Website

RoeserConstruction.com

Address

301 Sante Ave.
St. Louis, MO 63122

Followers

90 Followers

Socials

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6 Reviews for Roeser Home Remodeling

Newest first

HU-114713210

PLEASE BEWARE OF ROESER’S ESTIMATES!!! We met with three remodeling companies to bid a remodeling project and ultimately decided to partner with Roeser. After they completed our thorough ‘walk-through’ estimate, which included taking multiple pictures and measurements, we received a wide range of expected costs for the project. At this time, we agreed to move forward with the project and paid a 4% upfront cash deposit based on the median expected project cost. After receiving our deposit, Roeser conducted additional construction planning work and identified a significant oversight which resulted in a revised estimate more than 20% higher than the top end of the initial range. As this increase in project scope blew out our budget, we ultimately made the difficult decision to not move forward with construction. Upon meeting with Roeser to better understand the cause of the cost overrun, we learned that our existing relatively new HVAC unit was too large for the project and would need to be replaced. This was quite a shock to us as the HVAC unit was inspected during the initial walkthrough and at that time it was communicated to us in the estimate that the unit WOULD NOT need to be replaced. Upon further questioning about how this wasn’t initially caught, Roeser’s response was “I’m not an HVAC expert…” Although the upfront cash deposit was stated as non-refundable in the estimate agreement, we asked in good faith that a portion of the deposit be returned to us as we believed it was HIGHLY UNLIKELY that Roeser had incurred the full 4% deposit on pre-construction work. Unfortunately, Roeser indicated that this was the cost of doing business and they had no legal responsibility to return any portion of the funds. In our assessment this is a poor business practice and isn’t what we’d expect to see from a reputable local-run business. While we have no indication Roeser acted deliberately in bad faith, we want others to be cautious of estimates received from the company as theoretically a company would benefit from intentionally understating an estimate in order to secure the bid (and cash deposit) only to later significantly increase the estimate. By holding the deposit hostage, a company could leverage this to either convince a client to accept the change order or at worst case have the client walk away but still pocket the deposit with minimal costs having been incurred.

20 June 2022

Comment from Roeser Home Remodeling:

One of the challenges of our industry is a scenario like this when all we want to do is give our clients what they want, while considering the means to do it. Sometimes that means doing a lot of work upfront, just to find the project is not feasible. We share your frustration that this process did not go the way we all wanted. Though, we are confident that we were honest and gentle in our approach and to say we indicated we had “no legal responsibility” to return the funds is simply untrue. Those were your words and that is not who we are.

The point where we were in the Design Agreement phase is last step before construction. We have followed through and committed fully in the planning, organizing, and meetings had for the preconstruction portion and Design Agreement deposit is to cover exactly that. To assume we did not earn the 4% design fee is an example of being unaware of the work that goes into preparing for a project. This is why we set up a conference call immediately when you brought your concerns to us, so we could speak transparently. If you decided to move forward, that 4% deposit would have been applied to the construction contract. Even though you chose not to move forward, in good faith, we released the Engineer’s report and the drawings to you because the deposit covers those and were a large portion of the cost of the deposit.

Upon our first meeting, we were informed that the system was not working properly. Many times, an HVAC unit can be re-directed with their loads, but there is no way we can know what the unit can handle until we have a trade-walk through (which we did) and run the load. We rely on our HVAC trade partner because he is an expert who has the resources to dive into the system deeper than the eye can see. This case was not an oversight, rather a mistake on the initial installation by your HVAC company. The system is too big for the house and it is the reason you are getting moisture on your second floor. We feel your frustration is better directed toward the actual root of the problem.

The 20% increase to the proposal comes entirely from the change in the HVAC scope after what we learned during the trade walkthrough. We know it is disappointing and know the cost of the proposal was the determining factor. Had we not found what we did during the walkthrough and include the price of the solution in the contract, this issue would have revealed itself inevitably. We feel we were proactive, diligent, and transparent in discussing this with you to save a financial surprise in the middle of a construction project.

wernersu

Joe Roeser and Co. Fabulous! We love and trust him. He has done excellent work both inside and outside our home.

10 August 2018

Comment from Roeser Home Remodeling:

Thank you so much for your kind review! It's homeowner's like you that make our jobs so rewarding and fun!

aadams7961

The bathroom remodel Roeser did for me was more beautiful than I could have ever imagined. Brandi added beautiful design ideas and alternatives to our original plan and Joe offered great ideas to reuse the original bathroom door as a pocket door which was brilliant!

28 March 2016

Comment from Roeser Home Remodeling:

Thank you so much for you nice words. We are thrilled you are happy and it is such a pleasure to work with wonderful people like you all!

pbert903

We were extremely pleased with the service and excellent design and workmanship provided by Roeser Home Remodeling. We would not hesitate to hire them again for our future remodeling needs.

25 January 2016

markm34

We got our kitchen remodeled by Roeser Home Remodeling. The staff working in my house were courteous of our house and knowledgeable of their craft. During the project we decided we wanted something done a little differently than originally planned and they got it done for us just fine.

2 March 2015

Comment from Roeser Home Remodeling:

Thank you for your nice comments! We hope you enjoy your kitchen for many years to come.

joeyrossi

Roeser has done a lot of work for us over the years! After they did our room addition, we just loved how good of a job they did we knew we could rely on them to provide us quality work!

27 February 2014

Comment from Roeser Home Remodeling:

Thank you so much for your kind words! We strive to provide lasting value to your home. We hope you enjoy it for many years to come!

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3 Comments

Commented: Where was rug bought.Thanks for inquiring about our project. If I remember correctly, I think our client bought that rug at Clay and Cotton on Argonne in downtown Kirkwood, MO. It is a really cute place and has really w...

24 September 2015

Commented: What is the countertop ?Thanks so much for asking. This counter top is hand selected Calcatta Vigal- honed with an eased edge. It is beautiful, isn't it?

20 August 2015

Commented: Are the beds twins size?Thanks for asking. These are not twin beds, they are custom made bench setting. This is a beautiful four season sunroom with heated floors. The homeowner is a wonderful seamstress and makes the set...

5 January 2014

Roeser Home Remodeling