DreamCast Design and Production

Name: DreamCast Design and Production
Address: 2200 Vauxhall Place, Richmond, British Columbia, V6V1Z9, Canada
Telephone: +1 888-876-5413
Rating: 4.9

35 Reviews

Fireplaces

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About Us

DreamCast is a team of local artisans that create fine concrete products for indoor and outdoor. Every piece is hand made and individually finished to our quality standards. DreamCast Design and Production combines age-old European tradition and craftsmanship with the technological innovations of today to bring you a distinct and modern product with timeless style. Our expertise allows us, while working with the client, to make your project fit a comfortable time frame and budget by: The right design for your space: We work with you to find the design that will work best for your living space. Proper materials in terms of quality and safety standards: Some project designs require an innovative approach in production to make them feasible and we can make it happen. With our team’s combined expertise we can find the material that will make the project work while adhering to required safety guidelines. Cost efficient technique: DreamCast has developed its own methods to produce high quality artistic products to offer competitive market prices. Our Philosophy: "provide quality products with exemplary service" As such, all DreamCast products come with our quality guarantee: - Products are free of workmanship defects - Projects are made to customer specifications If there's a concern with our product we will work with you to resolve it.

Services Provided

Custom Fire Pits, Custom Fireplace Mantels, Custom Fireplaces, Fireplace Installation, Fireplace Sales, Gas Fireplace Installation, Fireplace Concrete Finishing, Outdoor Fire Pits, Concrete Panel Installation, Concrete Mantel Supplies, Fireplace Design, Concrete Tiles, Gas and Electric Fireplaces Supply & Installation, Outdoor Fire Tables

Areas Served

Richmond, Arbutus Ridge, Burnaby, Deep Cove, Kitsilano, North Vancouver, Steveston, Vancouver, West Point Grey, Cedardale, West Vancouver, British Properties, Glenmore, Eagle Harbor, Horseshoe Bay, Whistler, White Rock, South Surrey, Southlands, Dunbar, West Side, Shaughnessy

Awards

Best of Houzz-Service 2015-2018

35 Projects

Business Details

Business Name

DreamCast Design and Production

Phone Number

+1 888-876-5413

Website

dreamcastdesign.com/

Address

2200 Vauxhall Place
Richmond, British Columbia V6V1Z9
Canada

Typical Job Cost

CAD 3,000 - CAD 10,000

Project costs vary depending on project requirements. Please call for pricing quote details.

Followers

126 Followers

Socials

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Write a Review

35 Reviews for DreamCast Design and Production

Newest first

Liia Ivanova

I bought a Phantom 48 . Thank you DreamCast team ! I'm very impressed with the quality of your product , fast delivery and professional installation ! Two thumbs up ! Highly recommend .

12 June 2021

Tara Landry

The fire table design is beautiful, and the heat from the burner is great. However, they have terrible customer service and don’t stand behind thei products. We ordered an outdoor fire table, the Lotus 45. Firstly, the table arrived 3 weeks late. Secondly, the price was quoted as delivered, howeve they did not tell us they would be dropping off a 430 pound crate that we had to deal with on our own. When I called to discuss the situation they said if we wanted it set up that was white glove delivery, an option that was not extend to us at the time of ordering. After managing to get the crate opened and the fire table moved to the correct area, it could not be set up properly, because the company sent the wrong parts. After having to call them and spend a significant amount of time on the phone they figured out the error and proceeded to send the wrong parts again, so we had to take the table completely apart twice and reassemble it with the correct parts., given how dirty the lava rock is it was dirty, time consuming job. We also purchased a log set as the media. From the very first use there was so much soot collecting on the logs and blowing onto our furniture that we have large black grease stains on our furniture as well as ourselves. When we called to complain they said we were buying impure propane. We have had two previous fire tables with no issues and as soon as I remove the logs from this fire table the problem also stopped. They refuse to take responsibility.

10 November 2020

Comment from DreamCast Design and Production:

Regretfully we see that you have written the threatened bad review, as your request for an additional $500 off was denied. We were not able to give you a further discount because there was already $500 off applied for a COVID-19 sale. Our pricing is very reasonable and with free shipping included for a Canadian made product we are not able to simply reduce the prices on our products.

- The delay on the order was beyond our control as due to COVID-19 there had been substantial delays through the supply chain.

-For Alberta curbside delivery is the only delivery we offer. The curbside shipping is communicated by all our reps at the time of order, and prior to shipment the freight carrier also calls to confirm this to reduce chances of miscommunication and ensure someone is available to receive the shipment.

- The product itself is 264lbs in 2 parts, once uncrated.

- Sometimes it is possible to arrange a white glove delivery on special request, but during COVID-19 all our partners are not offering any inside delivery services.

-The wrong parts were sent to you as new staff was in training, and we sincerely apologized for this. The correct parts were sent overnight to you.

-Soot is expected on any media placed in a fire. The taller the media the more surface area for sooting to catch on. We sell a lot of these logset combinations, and your soot issue seemed greater than normal based on your feedback. We checked with all our local suppliers to identify the root of the problem. We also contacted the factory, Warming Trends Cross Fire (manufacturer of the burner) and they identified this problem as related to the additives in the gas that the gas manufacturer puts in. Our best solution was that we provided a return label for the logset, and it was refunded.

We are sorry you are unable to enjoy the firepit with the logset accessory, as the quality of gas the end user gets is beyond our control.

Barstow Construction

We have worked with Dreamcast for 10 years now -- and our custom home clients constantly rave about the beautiful products Dreamcast delivers. If you are looking for a cast concrete fireplace, counter or surround, look no further. Catherine and her crew are the best in the business.

15 May 2019

Weldrick & Co.

From initial contact to after installation, working with Dream Cast was a smooth and positive experience. They are very professional, and provide outstanding products and customer service. The installers are truly magicians - their work is impeccable. We definitely recommend Dream Cast and look forward to working with them on future projects.

25 August 2018

Comment from DreamCast Design and Production:

Thank you for the feedback! It's always outstanding to work with a skilled interior designer and see the full transition from reno turmoil into a completed dream space that features one of our mantels =)

Chris English

We are very pleased with our Dreamcast fireplace mantle and surround installed in our recent renovation. The styles and colours available included a very good match to what we wanted. Since our installation had to fit up to existing brickwork a representative visited our home and verified all dimensions so there were no fit-up issues on installation. The installation only took a couple hours and the installers were very professional. They took special care to protect our hardwood floors from any damage and did a thorough clean-up when they were done.

24 August 2018

Comment from DreamCast Design and Production:

Thank you for your feedback! It's important for us to hear back from our customers as we all try our best to provide a process and product that leaves a good impression.

David Hughes

We just installed our new Quadra fire table and we're thrilled with it. Our experience from first phone call to quote, to production time and delivery, was first class. The unit was easy to install for our contractor and came with all correct parts and fittings. I would highly recommend this company, both their products and their people.

21 August 2017

Comment from DreamCast Design and Production:

Thank you very much for such a warm review, David! It was our pleasure to deliver the product you love.

Kelley McNamara

Catherine and the install team provided excellent service once again. I have used this company both personally and professionally in the past and they never disappoint.

30 June 2017

Comment from DreamCast Design and Production:

Kelly, thank you! It is always our pleasure working with you!

Tatiana Terletsky

I love the fireplace, the work was done greatly professional. Thank you very much Dream Cast Design you make my dream come true.

28 June 2017

Comment from DreamCast Design and Production:

Thank you, Tatiana! We are pleased that you love the end result!

Andrew Gilbert

These guys are really excellent, very professional and their product is great. The installation was flawless and done to a very high standard . I would highly recommend this company..

23 June 2017

Comment from DreamCast Design and Production:

Thank you, Andrew, for such nice words! It was great working with you on your custom fireplace surround.

neetu_deo

We really love our recently installed concrete fireplaces! They are extremely beautiful. We get lots of compliments on them always. The staff at Dreamcast was professional and very helpful in designing the fireplaces exactly how we wanted them. They exceeded our expectations! We would definitely recommend Dreamcast to anyone who is looking for timely and friendly service. Nav Grewal

21 June 2017

Comment from DreamCast Design and Production:

Thank you for the review Nav! We really appreciate the feedback, and we're thrilled have been part of your beautiful home project.

Ron Hamer-Jackson

From start to finish Dreamcast Designs were a dream to work with, Helen was a good listener and it showed and the installation team were respectful of our home and worked very hard to give us the Fireplace surround we wanted. I would have no hesitation in recommending their quality and service. they were on time all of the time....

22 November 2016

Paul T

I hired DreamCast for our custom fireplace surround and was very impressed with their design ideas and professional service. The installation team was top-notch. The end result was stunning.

15 November 2016

Comment from DreamCast Design and Production:

Thank you for such a kind review. We are glad that you like the end result.

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23 Comments

Commented: Wood Shelves and Fire PlaceNo problem just email us: info@dreamcastdesign.com

8 January 2020

Commented: Room dimension?Hello - we don't have information regarding the room size or window. However, the fireplace mantel is 6' wide and 60"high.

1 June 2016

Commented: Can you tell me what color this fireplace is? Is it chalk or moonlightThank you for your question. This fireplace is in Chalk.

23 February 2016

Commented: Who makes the couch?That is an automatic tag that was done by Houzz at time of upload, and we were not aware of it, nor can we remove it.

31 January 2016

Commented: What would the sqft cost be for this type of fireplacePanels are $28/sqft, and the 4" deep Bracket Surround ranges from $1,240 to $1,900 depending on required size to frame the gas unit.

8 January 2016

Commented: Who makes the mantle ? Cost?The mantel is manufactured by DreamCast Design and Production The French Country Mantel is $2,240 plus shipping

20 November 2015

DreamCast Design and Production