FLOOR HUT

We have had nothing but problems from this company from the beginning. Our hot water heater busted, ruining over 3/4th of the flooring our house. We picked out the flooring that we wanted from another company (at request of the contractor), when the rep from Floor Hut came out he brought out one sample board that contained nothing similar to what I originally picked out. It me being insistent that I did not like any of them for him to then to say "well I have one more sample in my car" That one sample was the exact one I had chosen. We believe they were trying to sell us a lesser product and charge the cost of the originally chosen product cost. Second issue, we had them do dry stack stone on our fireplace. They left large enough gaps that you could see the wall behind it. Their fix was to come in and grout it with a color that was about 10 shades lighter than the stone, and only grout the cracks. This was a ridiculous fix. We we refused to go with their fix of regrouting all if it in a darker grout and insisting they fix it by redoing it the owner stated "then we are out of the project". Third issue, We had very high grade carpet with top of the line padding in our master bedroom. When picking out the new carpet (that was to be of the same quality) they again brought out one sample board. I picked a color I liked but told the guy that the product does not seem as good as what we had. He proceeded to tell me we were just picking out a color. We had the carpet installed, took one look at it and one feel of it. The quality of this carpet they put in our house is close to apartment grade quality. When our contractor told them this he was told the carpet they laid was a higher quality than what we had previously had. He requested the exact specs to compare it to our old carpet (Ins co. required a sample to investigate its specs). When the comparison came back it was no where close to the same quality. Floor Hut over charged for a lesser quality and tried to pass it off as high quality. They have been trying to scam us, our insurance and our contractor from the beginning. If I could give No stars I would, one star is being to generous.

We had engineered hardwoods in our home and had to replace all of the flooring due to a water heater leak. Danny was helpful in helping us choose flooring and setting up the project but it was the aftermath that turned the entire experience into a complete nightmare. When Danny came over to take measurements a couple weeks before, we had already begun moving the furniture to prep for the project. He told us not to worry about the furniture because they would take care of moving it during the installation process. This was one of the main reasons why we went with them. We were also told they would tape off the kitchen and they would cover the couch. We were also told we wouldn't have to be present during the days of tear down and installation as Danny would be checking in on the work crew throughout the day. After the first day of tear down, I returned to our furniture covered in dust, including our couches, my grandmother's piano, our dining room table, etc. The kitchen was not taped off, the entire pantry was exposed to the construction mess, everything on the counter tops were caked in dust. I was horrified. Not to mention, the guest bathroom which we allowed the work crew to use was also trampled with floor debris as well as urine all over our floors. It was a complete lack of respect for our home and I was left in shock and tears. When we told Danny our shock of what had happened, he said he wasn't sure why the work crew didn't tape off the kitchen and because it was a construction zone, a "little dust" was to be expected. If a flooring installation company left your home in this state, would you hire them? I asked for compensation for the promises that were not kept and they offered me $150 and wanted me to sign a contract stating that I wouldn't write any negative reviews or hold them liable for any damages. No thanks, I'd rather prevent other people from having the same nightmare we had.

Excellent Job! The installers finished in one day and cleaned up very well after installing our flooring. They were courteous and respectful of our home.