Name: Floor Covering Brokers Carpet One
Address: 1794 Barlow St., Traverse City, MI, 49686, United States
Telephone: +1 231-941-4700
Rating: 4.8

About Us

Established in 1986, we've served the flooring needs of the Traverse City area for over 35 years. Owner Dennis Lauterbach has made it his priority to provide customers with a positive, memorable experience when purchasing flooring. Drop by and let us help you choose the perfect flooring for your home and lifestyle. With 1,000 stores worldwide, we not only have enormous buying power, but we have partners in all of the major brands, mills and manufacturers. We’ve done the research for you. Just tell us your needs, and we’ll satisfy them beyond your expectations. In Traverse City look to us for one of the largest selections of carpet, hardwood, laminate, ceramic tile, vinyl, area rugs and more — and you'll always find the best products and great savings ... every day. Not only that… Floor Covering Brokers is so sure you’ll be 100% happy with your new floor, that we offer The Beautiful Guarantee. If you aren't happy with the Carpet One floor you've selected, we'll replace it at no cost — including installation! Expertise is what we offer you on so many levels. Our sales professionals are trained to ask the right questions, guide you through our easy-to-understand selection systems, and work with you to create exciting solutions. Additionally, we are experts in flooring installation, and we stand behind our work with a “Life of Floor” warranty. You can rely on our flooring installation experts. We are located at the corner of Barlow and South Airport in Traverse City, Michigan. Hours: Mon-Fri 9 am - 6 pm Sat 10 am - 4 pm Sun Closed

Services Provided

Carpet Installation, Carpet Repair, Carpet Sales, Carpet Stretching, Custom Flooring, Custom Rugs, Hardwood Flooring, Area Rugs, Hunter Douglas Blinds, Blinds, Vinyl Flooring, Luxury Vinyl Floors, Laminate Flooring, Ceramic Tile, Porcelain Tile, Wood Floors, Carpet

Areas Served

Acme, Chums Corner, Elk Rapids, Grawn, Greilickville, Rapid City, Traverse City, Williamsburg, Leelanau, Antrim, Grand Traverse, Kalkaska, Benzie, Manistee, Wexford, Charlevoix, Northern Michigan

8 Projects

7

Business Details

Business Name

Floor Covering Brokers Carpet One

Phone Number

+1 231-941-4700

Website

www.floorcoveringbrokers.com

Address

1794 Barlow St.
Traverse City, MI 49686

Followers

34 Followers

Socials

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Write a Review

23 Reviews for Floor Covering Brokers Carpet One

Newest first

JG

John Di Giacomo

This place is so incredibly frustrating. First, our sales person was out of the office for a month and no one else was able to handle our order despite being repeat customers. Next, it took them weeks to get out to our house to take measurements. After measurements were done, and after we selected carpet, they said they'd get us on their schedule for install, which was over a month later. On the day scheduled for install, they didn't show up--no call, no show. When we called, they said they would come on another day. On that day, they dropped the carpet pad off and didn't install anything. When we called to find out why, they said that they needed further instructions from us about the areas in which the carpet would be applied. So, instead of calling us on the day they were supposed to install (and dropped off the pad), they just left because they needed further instruction. We called again. They said that they would install on another day. On that day, again, no call, no show. When we called, they said that they had to send the carpet to "binding" and would need another week to have that done. Now, we can't even get a firm answer on when our carpet will be installed and they've been holding up the rest of our construction project now for months.

2 October 2019

DO

dogmom43

I needed a custom carpeted runner for a difficultly designed hallway. Also it need to pull well visually from the Vermont slate in my foyer. Service from Michael was above and beyond. The runner is beautiful as well as functional. I will definitely utilize their services in the future

22 December 2017

Comment from Floor Covering Brokers Carpet One:

Thank you for your kind review! We are so happy that your new runner met your needs. Please post a photo if you're able. We'd love to help you with any future projects!

DO

Dan O'Neill

I hired Floor Covering Brokers to install carpet. They were fairly priced and delivered a good turnaround time. There was an unforseen problem on leveling needed on a basement floor before carpet could be installed. They adapted quickly and I was still able to keep my timeline. They quoted a fair price for this extra, performed this part the same day, and followed the next with carpet.

21 December 2017Last modified: 21 December 2017

Comment from Floor Covering Brokers Carpet One:

Thank you for your feedback! It was our pleasure to work with you and make sure the results were what you expected.

JB

Joan Bonney

Start to finish, my experience was first rate. The showroom has a multitude of choices, but the best thing is that there are areas of their floor with the various coverings applied. You can walk on it! The designer I worked, Kristin, was so knowledgeable and helpful in my making the best decision for my particular situation. Then Mike, the installer was careful, tidy and did a suburb job. We're planning to use FCB for a project we have coming up in a year.

21 March 2017

Comment from Floor Covering Brokers Carpet One:

Thanks Joan! we're so happy that you were pleased with not only the products you selected, but also with our sales associate Kristen and installation expert!! We look forward to working with you again. Our BIG FALL SALE runs October 5-7 this year!

AN

Amy North

I have used this company for many years, for everything from flooring for an entire house, to area rugs. They offer wonderful products and have a pleasant, helpful staff!

17 March 2017

Comment from Floor Covering Brokers Carpet One:

Amy, thank you so much for the great review! We are so happy that you are have been pleased with our service and product offerings.

TB

Tim Berg

Floor covering brokers was a pleasure to deal with. Fair pricing, expert installation, no pressure sales help, and excellent communication. Will definitely be using them in the future.

15 March 2017

Comment from Floor Covering Brokers Carpet One:

Thank you Tim! It's been a pleasure working with you too! Thank you for posting the photos. We look forward to future projects, but in the meantime, please let us know if we can be of any help!

RA

Rusty Ackerman

The pros at Floor Covering Brokers have been very customer oriented and helpful in every way. I use Floor Covering Brokers because of the spectacular service they provide and the excellent job before, during and after completion.

15 March 2017

Comment from Floor Covering Brokers Carpet One:

Thanks Rusty! We appreciate your great review and are so happy that you are pleased with our services. Please let us know if we can be of any further assistance!

MB

Margery Breit

I dealt with the new Acme branch of the store. Explained to the sales Person Elizabeth, what I was looking for and price range. She is also an interior designer as I recall. Found what I liked with her help very quickly. Was able to bring home a large sample of the carpet and returned same afternoon to complete the purchase. No problems with installation and will return when ready to replace bedroom carpet.

6 March 2017

Comment from Floor Covering Brokers Carpet One:

Hi Margery, thank you for taking the time to leave such a nice review. We're very happy that we could provide you with such a great experience and look forward to working with you again in the future!

DB

Duane Bickel

Mr. Bladek was very knowledgeable and professional. The installation of our floor was quick and well done. We are completely satisfied. All of our questions were answered and our special requests were addressed satisfactorily.

26 May 2016

H2

HU-248864

Kristen was very helpful and friendly to work with on our project. Her response time to questions and needs was quick and supportive.

18 May 2016

H9

HU-934660

I have used Floor Covering Brokers for several projects over the years, and have always had a positive result. I highly recommend their products and service.

12 May 2016

H8

HU-808036

We had to replace the living room rug after some pet problems in our old rug. Floor Covering Brokers found the perfect carpet that was a near match to old one and installed it beautifully. There are some challenges with pillars and a large bay window in the room but their installation is great. you can not see any cut lines and the pattern works thought. Easy to work with, well priced and incredible installation. We will use them again.

11 May 2016

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