Contact Info:
Singapore
Singapore
729323
Singapore
729323
Category:
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Jennings is a leading provider of contemporary surfacing solutions for all discerning clients in both residential and commercial spaces.
With almost thirty years of experience dealing in High Pressure Decorative Laminates since 1988, Jennings combines an unrivalled expertise with constant innovation to stay at the top of the game.
Its founder, Mr. Andre Lim, is an industry pioneer whose humble beginnings as a warehouse assistant has since amassed into half a decade of invaluable experience and insights across all aspects of the trade.
The company’s commitment to quality design solutions and reliable business dealings quickly established Jennings as a core player in the laminate industry.
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2 Reviews for Jennings Trading Enterprise Pte Ltd
Brian Kee
Relationship
My designer hired this company
Extremely disappointed with Jennings. We chose a laminate from their catalogue booklet, it shows a plain white laminate chip but the actual laminate that came differs 90% from what we chose and had huge continuous brown patterns. Now they are insisting that we cannot rely 100% on the chip samples in their catalogue book as the actual laminate (does this even make sense?).
They further insisted that we should have requested for A4 samples as they are a better comparison to the actual laminate. Amusing is, when their staff Ann Ong brought down two A4 samples, one of them shows a plain white while the other had patterns. To be fair to her, we made further comparison using her own catalogue vs our contractor's catalogue vs the sample chip we chose, all clearly points to a plain white laminate. Having done the obvious, she insisted that we can only follow her A4 sample which has the pattern on it (how is this fair to us? so why not follow the other plain white one she brought?) and we already have 3 plain white samples against that one of hers.
To make an even better comparison, we compared to the whole laminate in our house, only a portion had white on it, the rest was mainly with brown patterns, such a horrible misinterpretation of their product. Now they are forcing me to accept the current laminate or out of their "goodwill", I could purchase new laminates from them at a one-time 30% discount.
See Whatsapp screenshots, I don’t see how this fits your “we would definitely reply”. Unless this is your style you agree a business should uptake when communicating with your customers.
http://imgur.com/rQkqW73
http://imgur.com/ifKtV6P
When we met [staffmember] on Friday, she assured me that she will get back to me on that same day and she was un-contactable after since. I had to call your main office to get someone else and that's when your reception pass me [staffmember]'s mobile number. I reached out to [staffmember] and she told me she wasn't aware of the situation. Fine, to be fair to her, I agreed to her checking with [staffmember] first and get back to me the next day (Saturday). You mentioned working hours? I waited the whole morning, which is well within your working hours. To the point that I texted [staffmember] that [staffmember] refused to reply me and if I don't hear from her before 12pm, I'll head down to your Defu office. The next minute, [staffmember] called me immediately and assured me she would call my designer to clarify things and come out with a solution by Tuesday. I waited for the whole of yesterday as well, which is also well within your working hours. Not only did she not contact my designer, she became the next to refuse replying to me. What’s best is, [staffmember] (whom I never spoke to till randomly yesterday over this review) sent an email to my designer a direct “no compensation” email. Is this the way you clarify disputes and hence come out with a solution? No one from your side, not [staffmember] not your boss got back to me at all until i posted this review and a random person - [staffmember], who clarified I wasn't passed on to her but she was reasoning with me on behalf of the company.
Your company expressed earlier that Jennings DO face such similar cases of 'full-sized laminate design does not match sample chip's design' EVERY YEAR shows strong enough evidence that your samples are providing misrepresentation, not only to me, but to all homeowners who are facing similar issue. This is the fact that you (and Jennings) have been refusing to accept all these while when clearly the actual fact is that your sample provides misrepresentation to consumers, adding on your staff's negligence to ensure your product is well communicated to everyone.
2 May 2017Last modified: 4 May 2017
Amterior Private Limited
Relationship
Worked with pro
Superb service, products and workmanship from Jennings.
Wide selection of laminates for clients to choose from ranging from solid courses, to wood grains and even various textures. Our clients who have chosen Jennings' laminates have no issues and are extremely happy with their product.
Definitely would recommend Jennings laminates to anyone who is considering.
29 November 2016
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Thank you for your feedback on our Facebook, Google and Houzz.
We are deeply sorry to hear about your experience. We value your feedback and we would like to assure you that we take all feedback seriously and all the feedback have been escalated to the relevant department.
Due to the nature of our product, Jennings understands that it is mandatory of us to let users know the importance of requesting A4 samples so that users can have a better sense of each laminate’s design, colour and texture.
That is why Jennings put in the effort by ensuring all our salespersons to inform designers to request for A4 samples, putting up a disclaimer on the top left/ right corner of every page of our catalog to advise customers to view all laminates in bigger samples (Please refer to image attached), and also publishing blog post on our website (which was also shared to our Facebook and Instagram page) to rationalize the importance of requesting A4 samples.
(See: http://www.jennings.com.sg/5-useful-tips-to-help-you-pick-out-laminates-like-a-pro especially Point 3 and 4)
Jennings remains committed in providing all our customers the highest quality service and the best experience possible. We would like to assure you that further measures to ensure that all our customers including interior designers, carpenters and contractors recognise and appreciate the importance of requesting for A4 samples will be taken.
Once again, thank you for taking the time and effort to provide your comments and feedback.