Gonyea Custom Homes

Not a custom home builder, even though they claim to be one. It was one of bad decisions of my life, glad I was able to get out in the middle of the process. Unqualified architect that is capable of designing only one style of home and did not even whether the house was lookout or walkout until 6 months into design. Their sales guy started designing the house when we complained and acknowledged all the issues, but in the end when we wanted out changed his tune. Their custom home process is not a custom home process, it is a cookie cutter home process. They make decisions for you and do not even have the courtesy of informing you. They are not professionals and will play the blame game that you have to defend with emails. Save yourselves headaches and months of drawn out back with forth that does not meet what you want in the end. There are several good builder alternatives in town who know what they are doing.

We absolutely regret our decision. All facets of the process were terrible. Sagging subfloor, frozen pipes, contractors who don’t uphold their promised work, plumbing issues, cheap materials, dismissive and rude “customer service”. Would NOT recommend.

We are extremely disappointed that we used them to build our house. We regret it every day as new things keep breaking.

I'm really disappointed that I went with Gonyea homes. There realitor tells you what you want to hear to get the sale. They have poor follow up once they get the sale and the home building process is started. I left multible messages for there VP to call me back with my concerns during the building process. He never called me back. There job site superintendents try to hide damage and poor workmanship during the process. I'm now having issues with there poor workmanship. Im sure this will be a challege to get them to stand behind there work. I would look for another builder inthe area.

We highly recommend building with Gonyea. We had a very creative, professional and fun experience with the design department. The Project Manager was efficient and helpful with any changes we wanted to make. The quality of our home is beautiful and any issues we have encountered have been taken care of in a day or two at most.

Most of the process was good and work appears well. Design was a nighTmare that created multiple errors and delays. Concerning communication and conflict resolution needs improving.

Gonyea Homes & Remodeling offer great design and building services to their clients. We have been happy to supply Gonyea with reclaimed mantels, flooring, and timbers. They are able to use our wood as conversational pieces due to the history and character of each product. We would recommend Gonyea Homes for their stunning projects and always look forward to working with them.

Great pre-build experience...their designers and contractors were truly great to work with. Finished result is as good as hoped for.

We have found the after sale service to be very poor... we have had to chase everything and have had drainage issues with our lot ( still not resolved) and there has been a real lack of communication and ownership from Gonyea and lack of co-ordination with the developer.... we have been really disappointed post sale in the attitude change and lack of customer service.. sorry to say as we had spent a lot of money with them on building a new house.. i wish i had retained more funds as leverage

We contracted to build with Gonyea Homes in the early winter of 2013. Initially, I was concerned with working with a firm that built so many houses. We were concerned that our home would not be truly custom and that Gonyea Homes would not be able to capture the vision we had for our home. They owned the lot we wanted, so we decided to move forward with design and see how things went. After our first meeting with Jon Connelly we were excited and hopeful. Then, as we progressed through the architectural design of our home, we really knew we had made the right choice. Jon's advice and guidance was invaluable. He got us thinking about how we wanted our home to function and how spaces could relate to each other. He really steered us away from some ideas that we now know would have been wrong choices in our design/layout. After our design was complete, we met with Tony and went over our pricing. Tony was informative and really took the time to explain costs, educated us on some features in the home, and walked us through our pricing. When we had our first meeting to go over the cost of the home, we both felt a great deal of stress and anxiety. We left the meeting relieved as Tony answered all of our questions and was straightforward. Our purchase agreement signing was streamlined and easy to understand. Tony walked us through our financing options and referred us to a great mortgage banker. Everything he told us checked out when I did my own research. We did all of our selections/design work through Julie. Julie was fantastic! She listened to what we wanted our home to look like and when we showed her our "idea file", which was very different from anything we had seen in Gonyea models, Julie was able to help us pull the look together. Julie made suggestions and had great ideas. Our house turned out great. I contacted Julie and had her help me with furniture purchases as well. Ethan was our on site project manager and coordinated our entire house build. He is a quiet guy, but very responsive and clearly good at what he does. He and Julie talked us off the ledge once during the project when we second guessed some of our decisions. They both assured us that it is not uncommon to have these concerns but to wait and let the house come together. They were spot on! We are so happy we didn't change our original plan. At closing our home had a few unfinished items. One was a backordered light fixture and another was a small crack in our powder room granite. We went ahead and closed because we had to move in. We were not overly concerned about Ethan wrapping up these two final items. They were both wrapped up within a month of our move in, so we were very happy with that. I was going to write a review about a year ago, but we had been in our house for two months and the response from the Gonyea Warranty department was slow on two items I had as we went into the winter of 2013/2014. I decided to wait until after my 1 year warranty time period to write a review so I could give a really good overall review of our experience. After we had been in the house for about 6 months, and I had felt like there was not a great response on a few warranty items, I received a letter from Gonyea Homes. They apologized for the slow warranty response and said there were making changes to their warranty process to make things run smoother. As we came up to our 1 year warranty walk through, I was concerned about how the service would be. Some of our neighbors had been complaining about slow response on warranty items. After going through our walk through with Dan and Ethan, we had EVERYTHING repaired within 3 weeks, we are thrilled! The warranty group was responsive, timely, and thorough. We have been in our home for 13 months and we are thrilled with the overall experience. We highly recommend Gonyea Homes to everyone we know. The team at Gonyea Homes is very talented. We have had friends and family build and when we compare "notes", no one has had as good an experience as we have.

What a wonderful company! BEAUTIFUL homes!! We hired them to design our home. We live a little ways outside their building area, so unfortunately cannot have them build our dream home. BUT... They were so amazing & wonderful to agree to design our home. Thus far, they have been so easy to work with & professional to a tee. What a class act, thanks Gonyea Homes for helping our dream home come true!