Basement Renovation Professionals in Kleinburg.

“Overall, we were very happy with Penguin and the finished product was of high-quality. Claudio, our finishing supervisor should get an 11/10. He showed incredible professionalism, skill, and commitment to making the customer happy. He ensured all the issues we faced were rectified. He was so personable, responsive to our needs, and genuinely knew his stuff. If Penguin has any concept of what is good for their company, they will make sure he never leaves and promote him right to the top. People who were also particularly helpful and clearly put the customer first include Robert, Joe and Angelo. They all played their part in trying to make the process as smooth as possible. Along the way, our primary frustrations were of the poor communication. We often had no concept of which trade was coming and trades sometimes did not know how to access the lockbox. The Calendar was not updated beyond the first day. Probably the biggest frustration was the lack of presence or availability of our assigned site super, Walter. Severe floating floor and issues with sanding of the walls could’ve all been detected along the way. Instead, they had to be dealt with at the end of our project and only thanks to Claudio were they addressed in a thorough manner. After these issues, I do think Penguin would benefit from having a customer care service or quality assurance department which the customer could reach out to throughout the duration of the project. In our case, we often did not know who to communicate with for a given issue and ended up calling multiple people at one go. Needless to say, this took time and added stress and for the premium that you are paying, this should not happen. My advice to any future customers would be to make sure you know exactly what you want done ahead of time and have a very concise plan. Things move very quickly and there is very little margin of error to fix things. As a result, I think it is imperative for homeowners to be involved in every step of the project to make sure any mistakes can be fixed right away. Despite some of our minor frustrations, clear positives were there adhererence to a promised timeline, the very professional trades, scheduling flexibility with the start date depending on our schedule, the high quality of finishings, and again, the amazing Claudio. His help at the end of the project almost made us forget our frustrations during the project. He truly is a star and his commitment to customer satisfaction went above and beyond what we had expected. Overall, we are so pleased with our basement and are already thoroughly enjoying it. We would highly recommend Penguin (as long as Claudio’s part of the package), and would not hesitate to use them again.”

“We hired Mike from M & D Builders to produce the full set of drawings required to our commercial building extension project in Brampton. He quickly scheduled to come over to our site to discuss the project further, he also schedule for his team to drop by the place for measurements and proceed with project. They were extremely helpful through the entire process and were able to have the drawings completed and submitted in a timely manner. Mike was always available by phone and email responding and helped me through my permit application process till we got it. I want to thank Mike and his team for the job extremely well done. I will never look for another firm and always recommend them to my colleges.”

“As a design professional, it's critical that I work with Trades who can execute my plans successfully and treat my clients and their homes with care and respect. Domilya Group has very high standards and nothing is too much trouble for them. They are well-organized so work progresses quickly. They follow building codes and ensure that all work is done safely and properly. I could not be happier with my choice of contractor and look forward to bringing Domilya Group in on many more future projects. They deserve all their HomeStars ratings of 10/10, and prospective clients should look at the reviews on that website as well.”

“Basement refinish; was extremely happy with the work. Wormanship and quality of work and service are pretty impressive, but was pleasantly surprised by the design portfolio as well. Everyone tells me my basement looks more luxurious than my main floor now.”

“This is the third times I have used rihan . Each experience has been excellent and this time was no different . His workmanship is superb and his punctuality and timing of completion were exact . The overall job came out excellent and very beautiful and once again - rihan did not let us down . I would highly recommend his for anyone needing his service . It will be a great decision . Shakira aryan”

“Excellent work! Excellent Service! On time & on budget! Bonus: savvy with style trends & tech APPs for door locks, timers, etc.”

“Recently we had our bathroom renovations. It included removal of a tub and replace it with walk in glass standing enclosed shower. Also replaced the vanity counter top with a new sink and fixture which was custom made by them. My first contact was Simrat, she was very knowledgeable and knows what she's doing. She understood all my requirements and met my needs. The whole process was very stress free and completed when expected. I would like to acknowledge Simrat and Ron who were responsible for the renovation from start to finish. They were friendly, approachable and extremely hard working. I didn't need to pick the bathroom light fixtures and faucets myself as their taste is very elegant and affordable. Every detail was took care of. Thank you Simrat and Ron, I am very impressed and pleased with the results and would certainly use Mallard Homes INC. in the future. Already hired them for my ensuite bathroom renovation and kitchen. I will definitely recommend them to my friends and family.”

“This company is not only excellent in what they do here in saint Catharines but they are truly a company with a heart. Every year the owner takes time away from his very busy schedule to go to third world countries and volunteers his time and skills building homes for the poor. His workmanship is above excellent as he is so detail oriented that every job is completed not only on time and on budget but to his high expectations.”

“Chris from Velusina was patient with me and my requests. He worked with my idea's for what the kitchen would look like and added his own touches that I didn't realize wouldn't work. The Velusina crew were always on time and professional. Right now I'm just saving up so that I can get Velusina back to work on the rest of my home because the rest of the house looks incomplete. Thanks Chris for everything, can't wait to see what else you can do.”

“POSCHE. Design & Build did a great job remodelling my kitchen. They were able to work well with the constraints of my space. They brought some great-looking samples for me to choose from and made excellent choices on elements that I deferred to their designer at One X One Designer, Hilda Mohseni. They showed dedication to delivering a quality-looking kitchen, redoing the cabinet rope lighting on their own accord when they thought they could do better. The POSCHE. team showed tremendous pride in their work, and superb skills in levelling out a bowed floor to even all the lower cabinets. Just a phenomenal team to work with. Highly recommend POSCHE. Design & Build.”