Tile, Stone and Countertop Showrooms in Little Portugal.

“I have been into the Ottawa location many times and have to say in comparison to other companies I have dealt with so far their customer service was fantastic. Staff was friendly, helpful and easy to talk to. They still have the family business vibe going for them. I would recommend their Ottawa branch to anyone in search of tiles for their home. They have a very large showroom and tons of options.”

“Thank you for your customer service Tony. Your product is beautiful and the installation is excellent. (Product: Estatuario EO1 Neolith)”

“I came across Mosaics Lab through social media and blog. At first, I was hesitant to hire them as the scope of the project was big and expensive. I wanted to have a mosaic design at the bottom of my pool and backsplash. The way Mosaics Lab communicated eliminated all doubts. They were very attentive to my needs. Put me in touch with the artist and send me progress pictures on ongoing bases. I never have seen customer service such as this from any online purchase. I highly recommend them.”

“My wife and I are in the process of updating the Kitchen and Bathroom and needed floor and wall tiles. Antica Tile & Stone has a large selection, the quality of their product is great when compared to the big box home improvement retailers. Staff are helpful and are willing to provide recommendations if you are still unsure on your colour palette. Would definitely shop there again!”

“So grateful to have been referred to Elegance Marble & granite for replacing our countertops and remodelling our TV Room feature wall. Ehsan was efficient and had an open mind to our design idea. He provided us with worthy suggestions to enrich the feature wall in the house. The team’s precision and attention to detail resulted into an exceptional final product. I highly recommend Elegance Marble & Granite for your next project on hand. Their professionalism and quality of work is second to none.”

“I have been working with Caesarstone since 1995 and found wonderful people who became good friends. My goal has always been to find new ways to improve our products and to stay at the top in worktops! Caesarstone is a good partner to reach that goal. As a product engineer with a long experience in fabrication I'm looking for materials that can be used in vertical and horizontal applications. Caesarstone is an innovative company with great products that come in various thicknesses, colors and surface treatments. If you are a designer looking for the best in engineered stone. Go Caesarstone!”

“Great selection, great prices and very helpful and knowledgeable staff. Really clear and fast transaction, very accommodating and friendly as well.”

“Our experience with Downtown Tile Centre - specifically, Joana Carreira - has been extraordinary. She has been incredibly helpful and insightful and the designs that she produced were amazing. Downtown Tile Centre has everything you need in one place. It really took a lot of the pain out of the renovation process.”

“Another firm installed my granite counter in the kitchen. The sink came away from the granite and dropped. The original installer would not return my calls. I called Toronto granite and they came within a day or two and fixed it. A year or so later the same thing happened. I called Toronto Granite back. They came the next day, fixed it and did not charge me. The rep that came also told me to call back if we had any further problems. Their customer service was so good I will definitely call Toronto Granite the next time I'm in the market for granite. I would not hesitate to recommend them to friends and family.”

“This is the second time i deal with Frank. Joe is his brother and CEO. Both are very understanding and willing to go the extra mile. The price was was good and so was the service he provided. The warehouse is full of slabs that you can walk around and pick what you think the best match in color, thickness and size. Frank came to the premises to take the measurements and was again a friendly time. Banu is the order desk, the answering machine and the customer service. She is so unique, Banu will recognize your voice the second time you call even though she has never met you. She is friendly and will look after you promptly. Frank arrived on the scene with 3 other guys, who placed carpets on the floor and proceeded to take down the old countertop in no time. Well, it is a family business and 2 of them were Frank's relatives which made the atmosphere that friendly. Tru is Chinese and is the technical guy who was the main one who cut the slab to measurments, refinished the pieces and was the one who did most of the intallation. He was more than willing to do whatever you ask and needed. The 4 of them carried in the sized up 2 very heavy pieces. Up the grass of the front, around the main entrance, up the 10 steps stairs, around the corner to the kitchen and gently, caculativley and cautiously placed the 2 pieces down. With a bit of rearranging and balancing the 2 pieces, they glued them together, drilled the whole for the kitchen faucete with one of the guys holding the nozel of the shop-vac close the drill to prevent dust flying all over the house then they glued the sink under the granite countertop as well caulking all around the back splash and underneath the countertop. At the end, the granite countertop was sealed with a special granite sealer for protection. As they packed away their tools etc. they also loaded the old countertop on their truck and drove away. Yes, this was my second time to deal with Frank and i will do it again.”